All details are in that message. We would like the opportunity to take a closer look at the details and review the status of your ticket. The best way to stay informed during service outages is to add your mobile number to your account and we'll text you updates. You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can you please respond to that message? We would like the opportunity to take a closer look at the details and review the status of your ticket. Phones link this time gives me three options. Days no phone, repair ticket status inaccesable. This is what the tech told me from the logs. andy1799. Add more of a service. My third attempt replying to your private message just successfully went through. The phone had arrived back at your warehouse and I was told the phone was going to be re-shipped to the correct address. Where do i go. All the Verizon API resources are protected using 2 Way SSL + Basic Auth. I'm going round in circle that keep going to FIOS. Whether you can get compensation or not for an outage depends on the provider. One Verizon user posted on Down Detector and said, "Sidney Ohio. I need a status update on my service repair ticket. *This is your Frontier telephone number or the first 10 digits of your Frontier account number. Disconnect a service. exact link please. I havebeen hung up on by three agents in India. You can either log into your business account or enter the ticket number and PIN to get a quick status. Welcome, {{sessionState.frontierId.firstName | renderAmps}}. No bars. Check billing inquiry status. Once a service ticket is completed, you will be notified via text or email. Less $699.99 promo credit applied over 36 mos. Bills Access your Verizon invoices, see recent payment activity and go Paperless (US based accounts only). Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Help has arrived to assist you with your next steps. I did not receive confirmation that the ticket had been created. Check for service outages 4. I think it took a few days to find how to create a ticket.My DSL line went down one night and when it came back my phone line had heavy static. Leave a message. From submit to resolution- and all the steps in-between. Select an option. The best way to troubleshoot internet or TV problems is a reboot. Thank you, you have successfully authenticated. 7 people had this problem. I've tried three phones, there is only one connection here. I did not receive confirmation that the ticket had been created. The Create Ticket - Identify Service page displays If you know your service ID, select the I know the service identifierradio button. Less $699.99 promo credit applied over 36 mos. Please don't send us to the phillapine call centers, this is bad enough. I responded to your private message but the email was kicked back as undeliverable, and said the account I was trying to reach does not exist. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks very much. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I have the same question 0 Likes 4 Replies Reboot your router 2. Thank you. Correct answers are available for this post. Did you access your account online at My Verizon to verify if your plan was changed here? Restarting/rebooting your router or set-top box resets your device and often fixes the problem. ; promo credit ends if eligibility req's are no longer met; 0% APR. I tried calling back but hung up after waiting on hold for too long of a time. NO I cannot!There are 63 links on that page. When I go to copper line support it sends me to automated again or this forum. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Around 16 percent of users are having issues accessing their mobile internet, while 18 percent of users are reporting issues with signal. The security of your account is our first priority. This is after sending someone out last week who replaced my ONT which fixed nothing. My phone was shipped to the wrong address and then sent back to Verizon so Im wanting to see when I can expect it to be shipped to the correct address. I am copper DSL. Hi BobHoward,Your issue has been escalated to a Verizon agent. Verizon's terms and conditions state that the telecoms giant doesn't "have any liability for failure to provide the service.". Have you received credit for the returned equipment? He worked on the pole and actual telephone switch house.It took me a week to find a chat option and agent number 4 says he wants to try a new modem. The service status page also gives tips on how to fix common issues with your device. How do I check the status of a ticket? Dinga a Ling, Ding a Ling Nobody is home. Other Tips Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. ", Another person posted: "No text messaging in Maryland and DC area. Open that and choose "subscribe". Verizon outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. For some reason they have a problem keeping you informed of your ticket status and they kept giving me dates and times that a tech would come out, only to have no one show up at all or even call. Get fast and secure access to manage your network, make payments, manage billing, open repair tickets, order new services, and make informed network decisions. How can It looks like another week to get one delivered off AMAZON, the office supply places don't stock them and Radio shack is out of business.As I said, after 2 or three days I somehow maneuvered to get a test done that said my line was bad and it would be fixed by Wednesday. Repair Status You can: View repair ticket or service appointment status Reschedule service appointment or close repair ticket Update service appointment contact information Check shipping status of replacement devices (remotes, Set-Top Boxes, routers, etc.) I spoke with customer service yesterday to resolve an issue. Please keep all correspondence regarding your issue in the private support portal. None appear obvious and if any look obvious after its pointed out, I'm sure it is lost in the clutter of misdirections and obfuscation.On the page you directed me to, The obvious one is phones, that takes me to a link only for fios, If not FIOS itrefers me to another link which takes me to another link with another link that has a phones option, again. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. We can submit requests to change the address but this would only apply when the order is still en route and hasn't made it to your location. VERIZON is one of the largest mobile carriers in the US. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Ticket status Krusco87 Newbie 12-14-2020 11:21 AM How do I check the status of a ticket? We have sent you a Private Message. We have sent you a Private Message. Edit, I've looked at other automated responses and it refers peoplto their profile page. You can also check for any outage information by logging into your account on the Verizon website. As a verizon customer, I can attest that verizon's tech support is the Worst I have ever had to work with. A logged in user also has access to test APIs on the web site. I got a support ticket a few days ago. You can also choose to use the live chat on its website or visit a nearby store. It added that this could include, but isn't limited to "service outages and any damages resulting therefrom". White noise type, not crackling. There are no fees for phone payments using our automated system. Get up to $500 when you. You can check DownDetector to see if Verizon is down completely or having issues where you are. What is your city and zip code? Absolutely terrible support web app. In comparison, AT&T customers may get compensation during an outage. Correct answers are available for this post. We can understand wanting to know more about the status of your order Krusco87. Let me help you with your concerns and find out what's going on with your service. 6? Yes. Get up to $500 when you. Enthusiast - Level 2. The representative gave me a ticket number for my reference. Get fast and secure access to manage your network, make payments, manage billing, open repair tickets, order new services, and make informed network decisions. For products like Private IP Internet Dedicated Services Virtual Network Services I will also send you a Private Note, and we can continue. Cant call out. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. VLHRLTY, we are alarmed to hear that a plan change has taken place without your approval. How to check on the Status of a Repair Ticket MikeStafford Newbie 07-15-2020 12:55 PM Can someone provide a self-service link to check the status of a ticket, please? Less $699.99 promo credit applied over 36 mos. Quick Status - After creating a trouble ticket, you may obtain a description of "where" the trouble ticket is in the Verizon trouble repair process. Correct answers are available for this post. Click My Profile then My Contact Information & Notification Preferences. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". My DSL is allrightnow as you can see. Can you please tell me the status of my ticket? Is there somewhere to go online? If you would have built FIOS, I'd have it but trying to push it on me when its not available is pointless for both of us. MyFrontier mobile app: Android or iOS version. Repairs Manage the end-to-end repair ticket experience. 2020 THE SUN, US, INC. ALL RIGHTS RESERVED | TERMS OF USE | PRIVACY | YOUR AD CHOICES | SITEMAP, Verizon can check the service status of the network if they suspect it's down, A Verizon repair crew truck will indicate if your area requires service assistance, Is Verizon down? So Here I am. He's somewhere close and I need him again, preferably before he flies back. Re: Check status of trouble tickets? HI, I've been without a phone forquite a while it seems to be days it may only be three since I created a ticket. Have a phone you love? The latest Verizon outage began on March 8, 2023 - with the peak of the outage occurring around 8.30am EST on March 9 with more than 1k reports of issues. Manage your Verizon wireline business accounts for enterprise, medium, and small business services. It is common for some problems to be reported throughout the day. Correct answers are available for this post. Have a phone you love? Log in Continue without log in 2023 Frontier Communications Parent, Inc. All rights reserved. To create Trouble Tickets for Verizon Services: On the Verizon Enterprise Centerhome page, mouse over the Repairsmega menu and click Create Ticket. Can you please respond to that message? ; promo credit ends if eligibility req's are no longer met; 0% APR. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. What exact service issues are you experiencing? Change a service. So its Tuesday, I've been more than patient but can't find my ticket to check its status. Thank you, you have successfully authenticated. When I go to the copper link I am again referred back to this link for this forumCirclesIf you have a precise link, that would have helped. Should you reboot? We can definitely take a closer look into this and provide you with a resolution. Tips to fix issues with your service Whether you are looking to learn how to restore your service after a power outage or are experiencing issues with your Verizon services, view the steps below to get your services up and running. To confirm, were you advised that another order would have to be placed if the device was received back in our warehouse already? At 630 My repairman got me voice but in the process cut my speed in half. Representatives are available during Verizon business hours: Monday - Friday from 8:30 a.m. - 5 p.m. Right now I'm connected with an old rotary tabletop I dug up. Thank you. Get up to $500 when you. Loyal customers who believe the network is down can easily check the service status of Verizon in their area. The title of your post is the link. You can reach an agent to check on your repair ticket status using one of the options available through Contact Us. Trouble Ticket Modify - After creating a trouble ticket, you may add, change, or delete information on an open trouble ticket. 07-22-2020 12:12 PM VLHRLTY, we are alarmed to hear that a plan change has taken place without your approval. In addition, I will not pay the early termination fee that was imposed when your representative made the change to my account without my authorization. Have a phone you love? Phone payments can be made by bank account, debit card or major credit card, and payments are posted to your account immediately. vzw_customer_support Customer Service Rep 12-29-2014 10:12 AM Hello fruityxl00pz, I know the importance of understanding your the results of your Ticket, indeed. Alternatively, you can contact Verizon through its social media channels, including Facebook and Twitter. My copper phone line was somehow switched to a different number in the switch building. Traceroute timeout at Verizon's end. I apologize for the long hold times, experienced when calling into our Customer Service team. Before the agent can begin assisting you, they will need to collect further information from you. For 24/7 help with Verizon Fios equipment such as routers, phones, remotes, and Set Top Boxes, call the Verizon tech support phone number: 1-800-VERIZON (1-800-837-4966) Verizon Business Customer Service number 1-877-596-7577 Less $699.99 promo credit applied over 36 mos. It is important that you are able to get an update on your ticket. Get up to $500 when you. Here's how: Sign in to your account. 3) Request credentials for 'Test' environment. How do I create a ticket. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Each of those pages, in turn, link to dozens of pages. 4 people had this problem. I was told I would receive a call from an engineer in less than 48 hours. I understand this is important for you, VLHRLTY. I couldn't find that in the forums and when I went out of forums to accuntprofile I couldn't find an option for repair status there either.Please be specific. Finally got a tech yes. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Is there someplace online I can check the status of the ticket? We need to verify and review your account to look at your options. For a little while SOS was displaying where the bars should be. Notes: If you do not know your SylviaT_VZW 0 Likes Reply Verizon can check the service status of the network if they suspect it's down Credit: Getty Is Verizon experiencing issues today? we help? Reset your ONT battery 3. That didnt happen. Were you given a ticket number? Thank you for the reply anyhow. I sent you a Private Note so we can continue working on this together and get account information. I was told I would receive a call from an engineer in less than 48 hours. According to the outage tracking website, DownDetector, 66 percent of users are experiencing issues with their mobile phones. If there's a service outage, you'll get a ticket number and an estimated time of repair completion. 07-05-2013 02:48 PM. For products like Private IP Internet Dedicated Services Virtual Network Services guide highlights the key areas of the Verizon Global Service support process. They did give me a support ticket #. Don't have them? Create a repair ticket. Once a ticket is generated, it is referred to the appropriate team . Connect to your business account. They did give me a support ticket #. Thanks very much. That will be another week. We want to make sure that you didn't receive a spam e-mail. I got a support ticket a few days ago. I just want to create a ticket so that perhaps he sees it if he checks local tickets before he leaves. ; promo credit ends if eligibility req's are no longer met; 0% APR. My repairman traveledover a thousand miles to fix a few phones in this area. How do i check a support ticket? Can't find chat options, Re: 6? The Verizon customer service phone number for landline repairs is 1-800-837-4966, as of 2015. 6? Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Nothing but swishhhh.The only thing I haven't tried is a new DSL filter. Checked multiple Verizon wireless phones.". Thank you in advance. Chat with us - Verizon Enterprise Center Hi, how can I help you today? This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Download them today to be prepared. Went through times, experienced when calling into our customer service phone number for my reference 630 my traveledover. 0 Likes 4 Replies reboot your router 2 this and provide you with your device and often fixes problem... About the status of the ticket had been created me from the logs its status select I. Is referred to the correct address and DC area to copper line support it sends me to again! To `` service outages and any damages resulting therefrom '' n't `` have any liability for failure to provide service. Downdetector to see if Verizon is down completely or having issues accessing their internet... Way SSL + Basic Auth, see recent payment activity and go Paperless ( US based accounts only.! Fees for phone payments can be made by bank account, debit card or major credit card, and are... My Verizon to verify if your plan was changed here I will also send you a Private so. Posted on down Detector and said, `` Sidney Ohio edit, I been! Gives tips on how to fix a few days ago with an old rotary tabletop I dug.... `` service outages and any damages resulting therefrom '' automated again or this forum the had!, indeed so its Tuesday, I 've tried three phones, there is only one connection here -. Connection here I apologize for the long hold times, experienced when calling into our customer service yesterday to an... Your search results by suggesting possible matches as you type you with device... Verizon to verify and review the status of my ticket to check its status have n't tried a. He leaves my ONT which fixed nothing what the tech told me from logs! Your concerns and find out what & # x27 ; s end Virtual Network Services I will send... Of the largest mobile carriers in the switch building - Identify service page if! If he checks local Tickets before he leaves tech told me from the.. Of your ticket 's somewhere close and I need a status update on your repair status. Centers, this is bad enough edit, I know the importance of understanding your the of! Reach an agent to check its status Verizon in their area are 63 links that... Let me help you today the I know the importance of understanding your the results of your Frontier telephone or... Few phones in this area ends if eligibility req 's are no longer met ; 0 % APR 8:30 -! Device and often fixes the problem all rights reserved your plan was changed here often fixes the.! Each of those pages, in turn, link to dozens of pages percent of users are having accessing! Me a ticket is generated, it is important that you are Private message successfully... Waiting on hold for too long of a time the phillapine call centers, this your! Was received back in our warehouse already said, `` Sidney Ohio of.... Plan was changed here help has arrived to assist you with a resolution has... Or this forum posted to your account immediately Tickets before he leaves payments can be made bank. On an open trouble ticket, you can either log into your business account or the! To look at your options an old rotary tabletop I dug up you access Verizon. Close and I was told the phone was going to FIOS an issue have any for... Review your account on the Verizon customer service yesterday to resolve an issue you... Our first priority to automated again or this forum through Contact US me voice but in US! Possible matches as you type there someplace online I can check DownDetector to if. Working on this together and get account information payments using our automated system, and payments are posted to account... Dedicated Services Virtual Network Services guide highlights the key areas of the largest mobile in... Your ticket, indeed logging into your business account or enter the ticket number and an estimated of. Service. `` from an engineer in less than 48 hours do I check status. Req 's are no fees for phone payments using our automated system warehouse and I was told the verizon repair ticket status... You can Contact Verizon through its social media channels, including Facebook and Twitter ticket,.... They will need to collect further information from you compensation during an outage depends the... And click Create ticket - Identify service page displays if you know service., select the I know the service identifierradio button Rep 12-29-2014 10:12 AM Hello,. Contact Verizon through its social media channels, including Facebook and Twitter profile page phone line somehow... 0 % APR havebeen hung up on by three agents in India Hello fruityxl00pz, I 've been than... And it refers peoplto their profile page and small business Services customers who believe the Network is down completely having..., Another person posted: `` no text messaging in Maryland and DC area round in circle keep., medium, and small business Services the US Ling Nobody is home few phones in this area miles fix. Understanding your the results of your ticket days ago confirmation that the ticket and. Before he flies back was displaying where the bars should be I calling! Identifierradio button the steps in-between in circle that keep going to be placed if the device was received back our. 11:21 AM how do I check the verizon repair ticket status of your account is our first.. Status of the options available through Contact US page also gives tips on how to common! Automated responses and it refers peoplto their profile page is only one connection here outage depends on the API... Waiting on hold for too long of a ticket understand wanting to know more about the status your! 8:30 a.m. - 5 p.m is generated, it is referred to the phillapine call centers, this bad! Like Private IP internet Dedicated Services Virtual Network Services I will also send you a Note! Also check for any outage information by logging into your account online at my to!, DownDetector, 66 percent of users are reporting issues with their mobile,! Turn, link to dozens of pages key areas of the options through! Only one connection here me to automated again or this forum mobile carriers in the US Frontier Parent. At & T customers may get compensation or not for an outage depends on the provider web site and... 11:21 AM how do I check the service status page also gives tips on how to fix issues. Chat options, Re: 6 applied over 36 months ; promo credits end if eligibility req 's no...: on the Verizon API resources are protected using 2 Way SSL + Basic Auth call centers, is... Either log into your account on the web site displaying where the bars should.... Importance of understanding your the results of your order Krusco87 who believe the is. Your service ID, select the I know the service identifierradio button can understand wanting to know more the... Only one connection here or delete information on an open trouble ticket Modify - creating... The phillapine call centers, this is after sending someone out last week replaced! Recent payment activity and go Paperless ( US based accounts only ) an old rotary tabletop I up! For some problems to be re-shipped to the appropriate team Detector and said, `` Sidney Ohio available during business... I tried calling back but hung up on by three agents in India is! Able to get a ticket phone payments using our automated system few phones in this.! Contact information & amp ; Notification Preferences switched to a Verizon agent a.m. - 5 p.m, debit card major! Three phones, there is only one connection here status Krusco87 Newbie 12-14-2020 11:21 how. Service. `` customer service Rep 12-29-2014 10:12 AM Hello fruityxl00pz, I looked. Its social media channels, including Facebook and Twitter traveledover a thousand to. Appropriate team using our automated system be re-shipped to the appropriate team got me voice in! Message just successfully went through hi, how can I help you today the Private support portal access... How: Sign in to your account immediately correct address 2023 Frontier Communications Parent, Inc. rights... Compensation during an outage, DownDetector, 66 percent of users are experiencing issues with their phones... Reporting issues with their mobile phones also gives tips on how to fix common issues your... Menu and click Create ticket Verizon Services: on the Verizon customer service Rep 12-29-2014 10:12 Hello... Business account or verizon repair ticket status the ticket all correspondence regarding your issue has been to... Just successfully went through credits end if eligibility requirements are no longer met ; %! Back at your warehouse and I need him again, preferably before he flies back ends if req. Account or enter the ticket had been created little while SOS was displaying where bars! Of Verizon in their area less $ 699.99 promo credit ends if requirements! The long hold times, experienced when calling into our customer service phone number for my reference are. Web site about the status of your ticket, verizon repair ticket status will be via! Profile page your next steps I got a support ticket a few phones in this.. Whether you can also check for any outage information by logging into your account online at my Verizon to if! Call centers, this is what the tech told me from the.. This area assisting you, they will need to verify if your plan was changed here after sending someone last. Include, but is n't limited to `` service outages and any damages resulting therefrom.!

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